CUSTOMER CARE

TIME TO MAKING

WEDDING GARTER: The standard production time for a garter is 3-7 working days

Express production 1-3 working days

Bespoke designs 5-10 working days

WEDDING HAIR ACCESSORIES: Standard production time is 2-3 weeks

Express production 1-2 weeks

Bespoke designs 3-4 weeks

DELIVERY

CZECH REPUBLIC: 1-4 working days depending on the selected transport

SLOVAKIA: 3-6 working days depending on the chosen transport

EU COUNTRIES: 4-14 days

USA: 15-24 days Possibility of express delivery by courier service 5-10 working days

COUNTRIES OUTSIDE THE EU: 14-30 days Express delivery option by courier service 7-14 working days

METHOD OF PAYMENT

We accept payment via the following methods: 

1. Bank transfers 

 IBAN: CZ80 0800 0000 0069 9255 4379

BIC: GIBACZPX

SWIFT: GIBACZPX

2. Stripe 


SHIPPING

DPD EXPRESS DELIVERY 

DHL EXPRESS DELIVERY 

ZÁSILKOVNA ( for Czech, Slovakia,Romania,Hungary)

FED EX

CHANGE OF MIND

Please choose your pieces carefully as we are unable to offer refunds or exchanges if you change your mind due to the delicate nature of each item. Great care is taken to ensure that all items listed are described and photographed as accurately as possible to show the intricate details and colours of each piece. Please ensure you read the listing properly, noting dimensions and colours. If you arent sure whether a piece will match your gown or hairstyle, please get in touch with any styling or general questions and we will happily assist.

FAULTS

We have a fierce attention to detail and quality check every item multiple times before shipment. We take great pride in our work and we want you to love your piece as much as we loved creating it. We take every precaution to ensure our pieces are packaged safely and shipped via a registered and trackable shipping service. But we also understand sometimes we get things wrong. We are governed by Australian Consumer Law and will happily repair or replace an item that arrives damaged. 



IF YOU HAVE ANY QUESTIONS,  CONTACT US!